The Vélib' system is a self-service Cycle system (the "Service") offered by the Syndicat mixte Autolib' et Vélib' Métropole [Joint Metropolitan Autolib' and Vélib' Association] (the "Local Authority") and assigned to the company Smovengo (the "Operator"). These General Conditions of Access and Use (GCAU) aim to define the terms of availability of the Service to natural persons for their personal use (the "User(s)") under the conditions defined below.
Customer Service opening hours are as follows:
Interactive Voice Server: 24 hours, 7 days a week
Advisors at your service: Monday to Friday at Service Clients Vélib' Métropole – TSA 71111 – 92 667 Asnières-Sur-Seine Cedex
SMOVENGO
Immeuble Ile-de-France – Bâtiment A
4, Place de La Pyramide
TSA 43 214
92 219 La Defense Cedex
Access Code: 8-digit personal code allocated to the User following subscription. This code must be entered on the V-Box in order to access a Cycle.
Account: designates the customer account created by the User allowing him/her to access the Service.
Application: designates a free downloadable program executable on a smartphone or tablet operating system (iOS or Android). They allow any Service User to find a Vélib' or a station nearby but also to choose a route suitable for cyclists, to check the number of km travelled, to subscribe to the Service or to change subscription, contact Customer Service and report an incident.
Bonus: time credit granted to the User based on the station capacity status.
Card: designates the cards that may be used on the Vélib' V-Box in order to pick up, secure and return a Cycle. Authorised cards are the Vélib' Métropole card and partner cards.
Cycle: designates both the mechanical cycles and the electrically-assisted cycles used within the scope of the Service offered by Vélib' Métropole.
Deposit (security deposit): pre-authorisation of the user's bank card or bank account, effected at the time of subscription, allowing the Operator to debit the sum connected with the type of Cycle rented in the event the Cycle is not returned.
Docking Station: designates the docking points situated at the Stations allowing the pickup and return of Cycles securely by the User.
Electrically-Assisted Cycle: designates solely the electrically-assisted cycles used within the scope of the Service offered by Vélib' Métropole.
Package: designates all forms of subscription offered to users of the Vélib' Métropole service.
Park +: designates the means for a User who holds a Long-Term Subscription to secure his/her Cycle at a Station with no Docking Point available. This technique entails securing the Cycle between two Cycles according to the method described in Article 4.2.4 and is limited to an identical number of Cycles to the number of Cycles returned to the Docking Stations.
Parties: designates the Operator and the Customer jointly.
PIN: 4-digit personal code allocated to the User following subscription. This code must be entered on the V-Box following entry of the 8-digit access code.
Service: designates the self-service Cycle service offered by the Operator.
Site: designates the website http://www.velib-metropole.fr made available to Users and prospective Users wishing to obtain information on the Service, subscribe to the Service, contact Customer Service, locate a station and check the GCAU.
Station: Vélib' parking area equipped with a Terminal and Docking Station.
Subscription: designates the V-Plus and V-Max Subscriptions available with a fixed annual commitment period.
Terminal: street furniture allowing the User to sign in and access the information present on his/her Account, to check the status of Stations situated nearby, to obtain information on the Service, to obtain a receipt for return to the Terminals equipped with means of payment, to contact Customer Service and to check these GCAU.
User: designates any natural person over 14 years of age with the capacity to enter into a contract who purchases one or more Services.
V-Box: electronic control unit fitted to the handlebars allowing direct access to the cycle either by entering an Access Code or by tapping a card on the screen. Other functionalities will be incorporated as the Service is developed.
The Service allows the User, after creating an account on the Website or App, to borrow a Cycle according to the terms described below.
The Service comprises Stations including a Terminal and Docking Stations allowing the hire and return of Cycles used within the scope of the Service.
The Terminal allows the User:
To subscribe to a Package;
To provide identification and access the information contained in his/her Account;
The Cycle is fitted with a V-Box allowing the User:
Subscriptions are strictly personal.
Subscriptions are valid for 12 whole calendar months from the day of receipt of the subscription confirmation email.
The Subscriptions offered within the scope of the Service are as follows:
| Package | Description |
|---|---|
| V-Libre | Cycle hire; Access to the Park+ system solely to pick up a Cycle; Usage billing from the first minute of use. |
| V-Plus | Cycle hire; Access to the Park+ system to pick up and return a Cycle; |
| V-Max | Option to earn Bonus Minutes; Annual commitment; Subscriptions available at reduced rate and concession rate |
As soon as the User arranges a Subscription, he/she may rent a Cycle an unlimited number of times during the period of validity of the Subscription. Each hire may not exceed a period of 24 consecutive hours (hereinafter the "Authorised Continuous Period of Use").
In the event of a dispute concerning the Period of Use of the Service by the User, the data delivered by the Customer Service information server will stand. Beyond the Authorised Continuous Period of Use, the Cycle shall be deemed not returned and the Operator reserves the right to debit the penalty amount from the Deposit (see Article 10).
The Service is accessible within the limit of the Cycles available at each Station, 7 days a week, 24 hours a day, uninterruptedly, except in the event of force majeure or decree by the competent authorities of a temporary or permanent, total or partial restriction on the use of one or more Stations or of cycle travel over the area of the Service.
The Operator shall make its best efforts to inform the User in real time of the conditions of availability of the Service via the Website or App.
To be able to subscribe to and use the Service, the User is invited to create an Account by completing the registration form available on the Website or App.
The User selects:
Then:
The beneficiary of a reduced rate or concession rate Subscription must also provide all supporting documents required as defined in Article 5.1 when subscribing on the website www.velib-metropole.fr The application of these rates is contingent upon provision of the supporting documents required during the subscription procedure, which must be uploaded to the Website.
If it appears, on checking the supporting documents, that the beneficiary is not eligible for a reduced or concessionary rate, the User's account will be suspended and the User may no longer use the Service thereafter.
Once the documents have been checked, 2 cases may arise:
If, 3 months after subscribing, the User has still not sent acceptable documents, the Subscription shall be cancelled "at no cost":
In order to finalise subscription to the Service, the User shall pay the amount of the Subscription in monthly instalments over 12 months or in a single instalment:
Either by bank card payment:
Or by SEPA direct debit from his/her bank account:
To confirm the subscription, the User is asked to choose a 4-digit PIN and is then allocated an 8-digit Access Code. He/she must then enter these 2 codes in order to hire a Cycle for the first time.
The Access Code and the PIN are notified by email and shall also be available from the Account.
For security reasons, the User shall have a maximum of 30 days to activate their Card on the V-Box before the Access Code and PIN are disabled.
Once the subscription has been finalised, a statement is sent to the User by email and is also available from their Account under the heading "Payment Receipts".
The Operator reserves the right to refuse or cancel the creation of an Account or access to the Service for any User failing to satisfy the conditions required in these GCAU.
Following subscription, the User may access the Cycles by the following means:
Following subscription, the User may use the Service immediately by entering the 8-digit Access Code together with the 4-digit PIN on the Cycle V-Box. He/she may then freely use the Service while awaiting receipt of a new Card, if this has not already been received.
In the event of a remote subscription, the User shall be entitled, without having to provide justification or to pay any penalties, to exercise a right to cancel the Subscription arranged within a period of 14 calendar days from the date of receipt of the subscription confirmation.
In such an event, the User shall inform Customer Service of this decision to cancel by returning, prior to expiry of the aforesaid period, the form attached hereto, duly completed, or any other unambiguous declaration expressing his/her wish to cancel the service, either by email to the following address: [email protected], or by post with acknowledgment of receipt to the following address: Service Clients Vélib' Métropole – TSA 71111 – 92 667 Asnières-Sur-Seine Cedex.
If the Service has not commenced at the time the User exercises his/her right to cancel, the User shall receive a full refund of the amounts paid.
If the Service has commenced prior to expiry of the cooling -off period:
When first hiring a Cycle, the User must:
At a Station, stand directly in front of the Cycle of his/her choice and press the "V" key on the V-Box to activate this Cycle;
The User may then remove the Cycle from its Docking Station when the message "Start OK" appears on the V-Box screen.
For Electrically-Assisted Cycles, electrical assistance switches on automatically as soon as the User starts to pedal. By default, the level of assistance is set at the minimum. It may be changed by the User directly on the V-Box to level 2 or 3. For safety reasons, this operation must be performed while stationary.
It is possible to lock the Cycle during the hire period outside a station. The User is informed that in this case, the hire period continues to be recorded as normal.
To lock a Cycle outside a Station, the User must:
The Cycle's steering is locked automatically.
It is also essential, however, to take the cable incorporated into the cycle handlebars out from the right and, after passing it around a fixed structure, to insert the end into the hole in the lock, behind the front light, to attach the Cycle to a fixed structure.
To unlock the Cycle, the User must:
The Cycle steering unlocks automatically. The User must then manually remove the lock cable and place it back in its original place in the Cycle handlebars before continuing his/her journey.
To return a Cycle following hire, the User must go to any Station with at least one Docking Station free and place the front wheel in one of the free Docking Stations until the Cycle is engaged and check:
Following these measures:
If the Cycle is still not returned after these measures, the User must:
If the error is recognised by the IT system, the amount charged for the journey shall be calculated prorata temporis from the time the User informs Customer Service.
If no error is recognised or if the User fails to inform Customer Service, the amount charged for the journey shall be payable in full, the Cycle remaining under the User's responsibility. The provisions of Article 10 shall also apply.
Any User may borrow a Cycle secured by Park+.
The possibility of returning a cycle by Park+ depends on the type of subscription arranged by the User:
V-Plus or V-Max Subscribers authorised to return a cycle using Park+ need simply:
Wait for the Cycle steering to lock automatically;
The V-Box then displays the message "Return OK" or "Return KO" which marks the end of the hire time or otherwise.
Park+ is only available at the Stations indicated on the Website and App. In this respect, the Operator reserves the right to change the number of Stations allowing Park+ at any time.
The User may change his/her Subscription at any time:
The User shall benefit from the conditions of this new subscription within a period of 3 working days from receipt of his/her request by Customer Service.
For Subscriptions paid monthly and annually, the new Subscription shall be charged as from confirmation of the change request by Customer Service. It is valid for 12 whole calendar months from the date on which the request is processed by Customer Service. The User is also able to change his/her Subscription on each anniversary date of the subscription, in order to switch to a V-Plus or V-Libre Subscription.
The request email must be sent to Customer Service 3 working days prior to the expiry Date of the current Subscription at the latest.
At the time of subscription, the User is invited to choose to renew his/her Subscription automatically.
Failing that, the User may activate renewal automatically from his/her Account at any time up to the day before the Subscription expires.
The User is informed 45 days before the Subscription expires by email that it will be automatically renewed or that it will expire.
The period of any Subscription is 12 months. It may be cancelled early, however, under the conditions listed below.
Cancellation shall give rise to disabling of the Means of Access in all cases.
In the event of cancellation, the amount corresponding to use outside the package shall remain payable.
The User may cancel the Subscription at any time, solely in the cases listed below, and must include supporting documents with his/her cancellation request:
A cancellation request for legitimate reasons shall be sent by simple mail to: Service Clients Vélib' Métropole – TSA 71111 – 92 667 Asnières-Sur-Seine Cedex or by email to [email protected] with the supporting documents corresponding to the event in question.
Cancellation shall take effect within 10 working days from receipt of the User's request by Customer Service. The postmark date is final.
In such event:
Apart from cases of legitimate reasons, if the User wishes to cancel before his/her annual Subscription expires, he/she must send a cancellation request by simple post to Service Clients Vélib' Métropole – TSA 71111 – 92 667 Asnières-Sur-Seine Cedex
Cancellation shall take effect within 10 working days of receipt of such a request by Customer Service; the date of the postmark is final.
In such event:
Access to the Service shall be suspended and the Subscription subsequently cancelled by the Operator automatically in the event of default on the part of the User. The following in particular shall be deemed to be a default on the part of the User:
In fact, after 2 unsuccessful reminders sent to the User, the Operator shall suspend access to the Service until compliance with the terms and conditions by the Subscriber.
While access to the Service is suspended, the Subscriber still owes the instalments payable under the Subscription, however.
If, after a period of 3 months from suspension of access to the Service, the Subscriber has not restored compliance with the terms and conditions, the Subscription shall be cancelled automatically.
The Subscription shall be cancelled immediately by the Operator in the event of an especially serious default, and particularly in the event of fraud.
In all cases of cancellation indicated above, if the User has not completed the annual commitment period, he/she owes the full amount of the outstanding instalments.
The Operator reserves the right to recover amounts owed through legal channels.
The Operator reserves the right to refuse any new Subscription request from the User for a period of 3 years as from the end of the previous Subscription, including from any subscription cancelled due to non-payments not rectified.
The Service allows access to the Cycles; charging for use shall only change based on the use of a Mechanical Cycle or an Electrically-Assisted Cycle.
The price of the Service includes: the price of accessing the Service subscribed by the User (the V-Plus and V-Max Subscription price) and the price of use which varies depending on the type of Subscription arranged, the type of Cycle hired and the period of use of the Service.
The charges and conditions associated with each Subscription may be subject to commercial discounts during periods set by decision of the Local Authority.
| Subscription | Mechanical Cycle | Electric Cycle | |
|---|---|---|---|
| V-Libre | As from the first minute, charging by 30-minute period | As from the first minute, charging by 30-minute period | |
| V-Plus | The first 30 minutes are free | The first 30 minutes are charged as from the first minute | Beyond that, charging by 30-minute period |
| V-Max | The first 60 minutes are free | The first 30 minutes are free | Beyond that, charging by 30-minute period |
The User pays the price of use in proportion to the period of use of the service. Any 30-minute period commenced is charged in full.
Each journey may be checked under the heading "My Account" available on the Website, App and Terminals.
In the event of a complaint relating to one of his/her routes, the User shall provide the number of the corresponding route in order to be able to identify the times of pickup and return of the Cycle.
In the case of a V-Plus or V-Max subscription, the amount of the Subscription shall be payable:
For all subscribers, the amount corresponding to usage outside the package is payable each month on the anniversary day of subscription.
The Operator reserves the right to change the charges at any time, subject to one month's notice.
The Subscription charges are available at any time on the Website, App and Terminal under the heading "Charges".
The charges are valid as of 1 January 2018. They may be reviewed by the Operator following a decision of the Local Authority.
Reduced rate or concessionary rate subscriptions shall be offered and activated provided that the User can prove his/her status at the time of arrangement of the Subscription:
Concessionary rate: the various beneficiaries shall provide documents allowing their status to be demonstrated, either for:
Every Subscriber to V-Plus or V-Max who takes a Cycle from a full station, where there is no Docking Station available, or who returns it to an empty station shall acquire a Time Bonus in the form of free minutes. The Time Bonus is described under the heading "Charges" on the Website, App or Terminal.
Once acquired, the Time Bonus shall automatically be used if a journey lasts more than 30 minutes (or more than 60 minutes for a journey by mechanical cycle and a V-Max Subscription).
It is used in 30-minute periods.
Time Bonuses may be accumulated. The User may use several Time Bonuses during the same journey.
The Time Bonuses are neither transferable nor refundable. They are retained if the User resubscribes on expiry of their subscription.
At the time of subscribing to the Service:
For Visa Electron, MasterCard Maestro and foreign bank cards, the associated bank account may be temporarily debited by the User's bank for the fixed amount of €300;
The Deposit amounts to €300 for each Cycle use.
If no Deposit is provided, the User is not able to access the Service.
The Operator reserves the right to debit the deposit in full or in part, particularly in the cases indicated in Article 10.
In accordance with Article 10 of the GCAU, the User also authorises the Operator to debit the sums payable by the User by way of penalties where the User breaches the conditions of use of the Service.
The Operator uses the services of INGENICO ECS, a specialist company, to protect online payments made by bank card.
Payments are made via a secure and PCI-DSS certified payment interface. The service provider undertakes to maintain such certification (or any equivalent certification, howsoever named in the future) and shall be responsible for the security of data on bank card holders it collects or howsoever stores, processes or transmits for and on behalf of the Operator.
The User is informed that the provisions on the possible fraudulent use of his/her bank card are those stipulated in the agreement concluded between the User and the bank issuing the bank card.
Since the Operator is not required to check the identity of each User, it shall not be responsible in the event of fraudulent use of a User's means of payment.
Annual Vélib' subscriptions arranged in 2017 may be taken over by the Operator for the remaining period based on the following conditions:
The period of commitment to this Subscription remains identical to the expiry date stipulated for the Subscription arranged in 2017.
Since the Subscriber has already paid his/her Subscription in 2017, the charge for use shall only change depending on whether a Mechanical Cycle or an Electrically-Assisted Cycle is used.
Finally, time bonuses acquired in 2017 are carried over, up to a maximum of 5 hours.
In order to be able to use the Service from 01/01/18, Subscribers arranging a Subscription in 2017 are requested by email received from mid December 2017 to:
During this Account update procedure, Subscribers are also invited to select their means of Subscription: Navigo Card or Vélib' Métropole Card. In the case of the latter, the card is sent to Subscribers at the address indicated during the update procedure within a period of 10 working days.
The User may change his/her Subscription to a Subscription at the higher V-Max rate.
The new Subscription shall be charged on a monthly basis as from the month following the change request or in a single instalment, as chosen by the Subscriber.
The Subscription period is 1 year.
It shall also be refunded prorata temporis for the number of whole months remaining up to the expiry date of the previous Subscription.
Subscribers arranging a Subscription in 2017 may cancel this Subscription as from 02/01/18.
If the User wishes to cancel his/her annual Subscription before the expiry date, he/she shall send a cancellation request by post to Service Clients Vélib' Métropole – TSA 71111 – 92 667 Asnières-Sur-Seine Cedex.
Cancellation shall take effect within 10 working days from receipt of the request by Customer Service; the postmark date is final.
This request may be processed in two ways:
The User may cancel his/her Subscription at any time, solely in the cases listed below, and shall include supporting documents with this cancellation request:
A cancellation request for legitimate reasons must be sent by simple mail or email to: Service Clients Vélib' Métropole – TSA 71111 – 92 667 Asnières-Sur-Seine Cedex or by email to [email protected] with the supporting documents corresponding to the event in question.
Cancellation shall take effect within 10 working days from receipt of the request by Customer Service; the postmark date is final.
In such event, a refund shall be made prorata temporis for the number of whole months remaining up to the expiry date of the User's Subscription.
The User undertakes to make normal use of the Service. In this respect, the User undertakes in particular to use the Service personally in a prudent, diligent and sensible manner, observing these GCAU and the French Highway Code.
The User shall take care of the Cycle taken. He/she must avoid damage, destruction or disappearance of the Cycle. The User must systematically lock the Cycle with an antitheft device at a fixed structure whenever he/she stops outside a station.
The User undertakes to pick up and return the Cycle within the Authorised Continuous Period of Use.
The User accepts in advance that any default on this obligation shall entitle the Operator to the payment of a fixed penalty whose final amount is defined according to the terms and conditions of Article 10.
If a Cycle is found to have been used contrary to the provisions of these GCAU, the User undertakes to return the Cycle at any time at the request of the Operator or its representatives.
The User undertakes to report to Customer Service as soon as possible the loss or theft of the Cycle, or any other problem relating to the Cycle or use of his/her Access Code within a maximum period of 24 hours of the occurrence of the event, the Cycle remaining under his/her responsibility until its return in any event.
Users shall be the sole parties responsible for updating their personal details and for any harmful consequences that could result from the failure to report any change relating thereto.
In order to be able to maintain access to the Service, the User undertakes to keep a bank card or his/her SEPA mandate valid for the duration of the Subscription. If necessary, the User will update their details and the validity date of their bank card or information associated with their bank details/IBAN directly from the User Account.
Access to the service is prohibited to children under 14 years of age, accompanied or otherwise.
The Service is accessible to children aged between 14 and 18 years of age; Subscriptions may be purchased by the legal guardian and/or under his/her responsibility.
The legal guardian of any minor subscribing to the Service shall be held liable for any damage caused directly or indirectly by the minor on account of their use of the Service.
As for any User, minors over 14 years of age must hold an Access Code and PIN.
It is stipulated that Subscriptions and Access Codes are strictly personal and allow the User to pick up, use and return a Cycle at any time, according to the conditions described in Article 4.
Users are therefore prohibited from lending, hiring or transferring their Access Codes associated with the Service.
Users are authorised to use the Cycle according to these terms and conditions, which exclude the following in particular:
The Cycle may not bear a total load of more than 120kg.
The Operator reserves the right to cancel the User's subscription automatically and without compensation under the conditions defined in Article 4.5.4 if the User is found not to have observed the conditions stipulated in this Article, particularly in the event of theft, vandalism or danger to others.
The User declares that he/she is able to use a Cycle and is physically fit for such use (sufficient size, good health, etc.)
Since the Cycle is placed under the User's responsibility, he/she is advised, before actually using the Cycle picked up, to carry out a basic check of its main apparent functional aspects, including the following in particular (non-limitative list):
Otherwise, the User shall report any incident via his/her Account and/or to Customer Service.
The User declares that he/she has arranged and is the holder of a current third party liability insurance covering the consequences of use of the Cycle.
The User is also advised:
The User shall be solely and fully liable for any damage caused by the use of the Cycle throughout the Period of Use, including when this exceeds the Authorised Continuous Period of Use in the event of late return by the User.
The parents or legal representatives of any minor registered for the Service shall be held liable for any damage caused directly or indirectly by the minor on account of their use of the Service.
Any loan for a period of more than 24 hours shall be deemed to be a case of disappearance of the Cycle until it is found, which may give rise to penalties under the conditions laid down in Article 10.
In the event of the disappearance of the Cycle for which the User is responsible, he/she is required to report such disappearance to Customer Service within 24 hours of the initial loan and to file a complaint for theft of the Cycle with the police within 48 hours, the Cycle remaining under the User's full responsibility until a copy of the aforesaid complaint is submitted to Customer Service.
In the event of an accident and/or incident involving the Cycle, the User is required to report the event to Customer Service as soon as possible. The Cycle shall remain under the User's responsibility, either until it is locked at a Docking Station or, failing this, the User must secure the Cycle using the cable incorporated into the Cycle handlebars.
For the creation of his/her Account, the User has sole responsibility for the choice of logon details in respect of third-party rights, particularly with regard to identity theft or theft of intellectual property rights, as well as maintenance of the confidential nature of the information. If the logon details are lost or forgotten, the User must contact Customer Service.
The Deposit paid by the User at the time of subscription to the Service may be used by the Operator to debit any sums payable in penalties payable due to the default of the User in relation to use of the Service.
The nature of the default and the amount of the associated penalties are as follows:
The Operator reserves the right to cancel the User's account and subscription automatically and without compensation under the conditions defined in Article 4.5.4 if the User is found to have failed to observe the conditions stated in this Article, and particularly in the event of theft, vandalism, danger to others and non-payment of bills.
By creating an Account and subscribing to the Service, the User agrees to the collection and processing of his/her personal data by the Operator or any designated provider in accordance with the provisions of Law 78-17 of 6 January 1978 as amended.
The Operator is responsible for processing the data gathered in connection with the Service. In this respect, the data collected by the Operator is subject to declaration and authorisation by the Commission Nationale de l'Informatique et des Libertés [French National Data Protection Authority].
The personal data collected by the Operator is subject to electronic processing for the purposes of:
This data shall be kept for the period strictly necessary to fulfil the purpose sought at the time of collection, in accordance with simplified standard no. NS-048 and the authorisation referred to in Article 25 of the French Data Protection Act.
The recipients of the data are the Operator's subcontractors as well as the partners concerned by the Service, and the Local Authority. With this in mind, the User agrees to his/her named information being stored, processed and transferred by the Operator to its subcontractors and partners, even in other countries of the European Union, which may, however, only access such named data for the purposes of providing the Service and in compliance with the legal and statutory provisions in force.
In accordance with the aforesaid Act, the User has the right to access, correct, amend, object to and delete personal data concerning him/her. A User who wishes to exercise this right must simply submit a request to Customer Service directly by email to mailto:[email protected] or by post to the postal address Service Clients Vélib' Métropole – TSA 71111 – 92 667 Asnières-Sur-Seine Cedex.
Depending on the choice made when creating or viewing the account, the User may receive commercial offers from the Operator and/or its partners by email, telephone or SMS as indicated when the Account was opened.
The GCAU and the relationship between the User and the Operator are subject to French law.
In the event of a complaint, the User may contact Customer Service either by using the form provided for this purpose on the Website or by sending an email to mailto:[email protected], or by sending a letter to Service Clients Vélib' Métropole – TSA 71111 – 92 667 Asnières-Sur-Seine Cedex.
The User must do so within 6 months of the event disputed.
In accordance with Article L612-1 of the French Consumer Code, in the event of a dispute, the User is aware of the possibility of having recourse to conventional mediation or to any other alternative form of settling disputes.
The User must first have submitted a written complaint to Customer Service.
The User shall submit such a claim to the CNPA mediator, whose details and terms of application are available on its website at the following address: http://www.mediateur-cnpa.fr/, subject to observance of the conditions of admissibility of the User's claim and within a period of less than 1 year from the submission of the written complaint to Customer Service.
Failing an amicable settlement to any dispute arising from the interpretation, execution or termination of these GCAU and/or the relationship, the User and the Operator shall be subject to the sole competence of the French Courts, notwithstanding multiple defendants and/or third party proceedings, even for emergency procedures or protective measures in summary or ex parte proceedings.
These General Conditions of Access to and Use of the Velib' system shall apply to any use of the Service by a User and are available at www.velib-metropole.fr at any time.
The User undertakes to read and understand the GCAU and to accept them before making first use of the Service by ticking the relevant box. The User is aware that simple use of the Service shall imply full, unconditional acceptance of all the provisions set out herein. The User declares full awareness of the fact that his/her consent to the content of the GCAU does not require any handwritten or electronic signature of a document.
The Operator reserves the right to amend the GCAU at any time, without notice, it being understood that such amendments shall only apply to subscriptions and use made after such amendments. It is therefore essential that the User reads and accepts the GCAU at the time of subscribing to and using the Service via the App, Website or Terminal, particularly to check the provisions that apply.
The fact that the Operator fails to invoke any one of the provisions of these GCAU at a given time may not be interpreted as waiver of making subsequent use thereof.
If any one of the clauses of these GCAU should be declared null, illegal or unenforceable, either in full or in part, the other clauses shall remain in force and shall continue to have full effect.
In the event the Local Authority chooses to assign the Service to a company other than the Operator, the User agrees that his/her Subscription and these GCAU shall automatically be transferred to the new Operator, whoever it may be.